Shipping policy

Patchd — Shipping Policy

Last updated: 22 September 2026

This policy explains how orders are processed, shipped, and delivered, and what to expect regarding timelines, costs, and customs.

1. Order Processing Time

Orders are processed and handed to our shipping partner within 5-8 business days of payment confirmation. You'll receive a confirmation email once your order has shipped. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Times

Patchd sources products through international suppliers, so delivery times are longer than a typical local retailer:

  • Standard delivery: approximately 5-8 business days from dispatch, depending on destination and customs clearance
  • During peak periods (Black Friday, Christmas, Chinese New Year), please allow extra time — international carriers and customs experience higher volumes

These are estimates, not guarantees. Once your order ships, you'll receive a tracking number so you can follow its progress.

3. Shipping Costs

  • Standard shipping: R89
  • Free shipping on orders over R 599

Shipping costs are calculated and shown at checkout before you complete your order.

4. Multiple-Item Orders

If your order contains more than one product, items may be shipped separately from different warehouses and arrive in separate parcels, on different days. This is normal — you'll get a tracking number for each shipment.

5. Order Tracking

Once dispatched, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after dispatch. If tracking shows no movement for an extended period, contact us and we'll follow up with the carrier on your behalf.

6. Delivery Address & Missed Deliveries

Please double-check your shipping address at checkout — we are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address supplied by the customer. If a parcel is returned to us because of an address error, we'll contact you to arrange reshipment, and additional shipping costs may apply.

7. Delays Outside Our Control

Occasionally, delivery is delayed by factors outside our control —  courier disruptions, weather, or public holidays in the origin or destination country. We'll do our best to keep you updated, but we can't guarantee delivery by a specific date.

8. Lost Parcels

If your order hasn't arrived within 35 business days of dispatch and tracking shows no delivery, contact us. We'll investigate with the carrier and, where the parcel is confirmed lost, offer a reshipment or refund.

9. Where We Ship

We currently ship to addresses within South Africa. 

10. Contact Us

Questions about your shipment? Reach us at denco.ecom@gmail.com, Monday–Friday, 09:00:17:00, with your order number ready.

This policy works alongside our [Return & Refund Policy] and does not limit any rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.